Don't Take Your Global Customers For Granted

Jesse Kornbluth, the author of the magnificent commentary headlined above with the link below, was editorial director of America Online from 1997-2003. He now edits Headbutler.com.

I joined AOL as editorial director in 1997. As a journalist, screenwriter and author with a big Rolodex, I was hired to help transform a technology company headquartered in a field in Virginia into a media powerhouse. For a year, we had only modest adult supervision, and we made the most of it.

Read his full length opinion piece featured in the WSJ here.

Be sure to catch every delightful comment.